The tools also offer endpoint protection software management, enabling easy management and monitoring of antivirus software through a user-friendly dashboard. In addition, GoTo Resolve’s proactive device monitoring tools automatically detect and address device issues before they escalate. Customizations also allow admins to set triggers for automation, add branding elements and define team member access levels. Integrations with Slack and Microsoft Teams let team members submit tickets directly from their messaging solutions. Users can submit tickets through a portal or by sending an email. With a camera-share add-on, a variety of help desk features and key integrations, GoTo Resolve gives businesses the tools they need to be successful. The platform is both customizable and compatible with a variety of devices, like Windows, Mac, iOS and Android.
GoTo Resolve requires no installation users access a remote support session from a web browser after being invited to join a session with a link or support key. GoTo Resolve provides a secure connection through any standard web browser and gives users the option to download an unattended installer onto end-user devices or add the GoTo Resolve toolbar to their computer. It is a cost-effective solution for IT service companies and large businesses that combines remote access features with live ticketing and IT management functions. GoTo Resolve, formerly known as GoTo Assist, is a great remote access option for business owners who need a product that offers unlimited live support without requiring customers to download software. Numerous add-ons and on-premises options with unlisted fees
Up to $1.20 for Bitdefender endpoint security These solutions are adept at keeping companies, employees and customers connected for easy collaboration and hands-on support. Whether you’re looking for an enterprise-grade remote access solution for your IT support team, an effective telecommuting platform for remote workers or an easy-to-use technical support system for your customers, you’ll be able to find a software platform that fits your needs well. We spent dozens of hours researching and analyzing the industry’s leading applications to identify the best remote access software for small business owners in 2023.
The most effective remote access software provides access and control from computers or devices running any operating system from any location.
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